FAQs

As of 2025 new/infrequent clients can request an appointment for only what is available in 6 weeks or less. If no availability, They are encouraged to check back periodically for openings. (exception: clients rescheduling at the time of your appointment)

Cancellations: Email Bethany@charmcultcraft.com as soon as possible. The most notice possible, means I may be able to find you another time/day and may be able to fill your appointment with someone else. it is likely that I may not have time to fit you in again for several weeks.

Cancellations/changes/edits with 24 hours or less notice of your appointment time are subject to a fee of up to 50% of scheduled services. You will be sent an invoice to be paid before scheduling any future appointments.

Sickness: Please notify me as soon as possible if you are sick and consider rescheduling.

My Tuesday and Thursday availability changes depending on my dog classes.

I’ve been having a lot of difficulty with emails disappearing into the void. Add my emails BethanyPontier@charmcultcraft.com, Bgpontier@gmail.com, Bethany@charmcultcraft.com, to your contacts to avoid responses going into your Spam folder.

Located at 4321 Harford Rd Baltimore, MD 21214 Main floor space

Payment accepted Credit Card , Venmo, and Zelle. CCC is a cashless business.

No Walk-in appointments available at this time.

CCC is a singular, woman-owned business. Email is always the best way to contact me with appointment requests and general questions. Texting is reserved for emergencies and short-notice notifications. I am not available to answer nor return Phone calls.

Response times during business hours may be slow due to clients in the salon. Response not after 8:30pm. Operating as a boutique salon to cater to each client’s needs as much as possible.

All new color clients to book with me via email a free in-person consultation.

Please be Prompt and aim to be 5 minutes early to get settled. Late arrivals of 10 minutes or more may need to reschedule and are therefore subject to a fee of up to 50% of your scheduled services.

Color product lines are primarily Davines and Pravana. Professional Styling Products used are Davines, Pravana, and Alurum.

Parking is available on the street on Harford Road and side streets. Safeway parking lot is also available at any time.